At Axora Apparels, customer satisfaction is our priority. Because many of our products are made to order, please review our policy carefully before placing an order.

Order Cancellations

Orders may only be cancelled before production begins.

Once production has started, cancellations are no longer possible.

If you need to request a cancellation, please contact us as soon as possible.

Returns

As many of our products are made specifically for each order, we do not accept returns or exchanges due to:

  • Change of mind
  • Ordering the wrong size
  • Incorrect color selection
  • Personal preference

Please review our size guide carefully before purchasing.

Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged item
  • A defective product
  • The wrong item
  • A printing error

Please contact us within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

After reviewing your request, we may offer:

  • A replacement
  • A refund
  • Another suitable resolution

Lost Packages

If your tracking indicates your order has been lost in transit, please contact us.

We will work with the shipping carrier to investigate and determine the appropriate resolution.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered and the order has already shipped, additional shipping charges may apply for reshipment.

Refund Processing

If your refund request is approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Non-Refundable Situations

Refunds will generally not be issued for:

  • Incorrect size selected
  • Change of mind
  • Normal wear and tear
  • Minor color variations caused by monitor settings
  • Delivery delays caused by customs, weather, or shipping carriers

Contact Us

For any return or refund inquiries, please contact:

Axora Apparels

Email: @axoraapparels.com

Please include your order number in all correspondence so we can assist you more quickly.